Tuesday, January 27, 2009

Just Look at This, Richard

Quite possibly the best complaint letter ever, sent to Virgin Atlantic after a Mumbai-to-London passenger was unable with his meal. It starts out good and gets even better.

"Look at this Richard. Just look at it.

I imagine the same questions are racing through your brilliant mind as were racing through mine on that fateful day. What is this? Why have I been given it? What have I done to deserve this? And, which one is the starter, which one is the desert?"

A problem we've all faced, I'm sure. But wow, this guy comes out with the best metaphor for disappointment I've seen in years. I'm not even going to quote it because it's so great in context. You'll have to read it for yourselves; totally worth it.